Managing call data records (CDRs), tracking profitability and ensuring quality of service (QoS) can be very intense and hard to deal with. Especially when dealing with multiple data sources. If your billing system lacks a centralised monitoring solution, you might be missing out on critical insights that could optimise operations, reduce costs and improve decision making.
NEON SOFT centralised monitoring solution simplifies telecom billing management by consolidating CDRs from various sources such as gateways, soft switches, PBX systems, FTP into a single, unified dashboard. This powerful feature helps businesses analyse client and vendor performance, monitor traffic trends and detect anomalies in real time.
But what makes a centralised monitoring system indispensable for telecom operators? Let’s explore the key features and benefits.
Why do telecom companies need centralised monitoring?
Telecom providers handle millions of calls daily, with data pouring in from different networks and vendors. Without a centralised system, tracking call quality, costs and fraudulent activities becomes a manual, error prone process. With all data in one dashboard, telecom operators gain full visibility into their operations, ensuring better control over revenue leakage and service quality.
NEON SOFT centralised monitoring solution eliminates these challenges by:
- Automating CDR collection from multiple sources (gateways, switches, PBX, FTP).
- Providing real time analytics on call traffic, costs and profitability.
- Detecting fraud and inefficiencies through alerts and notifications.
Features of NEON SOFT centralised monitoring solution
1: Live monitoring dashboard for real time insights
NEON SOFT interactive dashboard provides instant visibility into critical metrics, including:
- Minutes per day – Track total call duration trends.
- Sales per day – Monitor revenue generation in real time.
- Traffic by region map – Visualise call distribution with drill down capabilities.
2: Customised reports for better decision making
Every telecom business has unique reporting needs. NEON allows operators to generate custom reports based on:
- Customer and vendor stats (by destination, prefix, trunk, gateway)
- Hourly/daily/weekly/monthly/yearly call analysis
- Key parameters like call count, minutes, cost and profitability
3: QoS monitoring (ACD and ASR) for service excellence
Quality of Service (QoS) metrics like Average Call Duration (ACD) and Answer Seizure Ratio (ASR) are crucial for vendor performance evaluation. NEON SOFT monitoring tool tracks these in real time, helping businesses:
- Identify underperforming vendors
- Optimise routing strategies
- Improve customer satisfaction
4: Vendor hourly stats for performance tracking
Not all vendors perform consistently. NEON SOFT hourly stats breakdown helps operators:
- Compare vendor performance at different times
- Detect peak and off peak efficiency
- Negotiate better rates based on actual data
5: Quick CDR search for instant troubleshooting
Need to investigate a specific call? NEON SOFT quick CDR search allows operators to:
- Filter calls by time, destination or customer
- Trace fraudulent or expensive calls instantly
- Resolve disputes faster with accurate records
6: Alerts and notifications for fraud prevention
Unexpected call patterns can indicate fraud or inefficiencies. NEON SOFT automated alerts notify users about:
- Longest calls (potential fraud or system abuse)
- Expensive calls (unexpected high cost routes)
- Out of hours calls (unusual activity)
- Calls to blacklisted destinations (fraud prevention)
How does centralised monitoring improve telecom billing efficiency?
1: Reduces revenue leakage
By consolidating all CDRs in one place, operators can detect billing discrepancies, unauthorised routes and fraudulent calls before they impact revenue.
2: Enhances vendor and customer profitability analysis
With aggregated stats by destination, trunk and gateway, businesses can identify the most and least profitable routes, optimising vendor agreements.
3: Improves decision making with real time data
Instead of waiting for end of month reports, operators can make instant adjustments based on live traffic trends.
4: Ensures better QoS and customer experience
Monitoring ACD, ASR and call failures helps maintain high service standards, reducing customer churn.
The future of telecom billing with NEON SOFT
As telecom networks grow more complex, manual monitoring is no longer sustainable. NEON SOFT solution is designed to integrate future ready technologies, ensuring your billing system stays ahead of industry trends. The next evolution in telecom billing includes:
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Suspicious activity detection
Advanced algorithms can predict unusual call patterns before they cause losses, flagging suspicious activities like SIM box fraud or IRSF attacks.
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Predictive traffic routing
By analysing historical data, AI can suggest optimal routes in real time, reducing costs and improving call completion rates.
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Automated revenue assurance
Automation driven audits can cross check billing records against network logs, ensuring no revenue is lost due to mismatched CDRs.
Final thoughts: Is your billing system keeping up?
If your telecom billing system still relies on manual CDR collection, scattered reports or delayed insights, you are likely losing money and efficiency. NEON SOFT centralised monitoring solution brings everything into one intelligent dashboard, empowering operators with real time analytics, fraud detection and performance optimisation.
The question is can you afford to operate without it?
Upgrade your telecom billing system today and gain full control over your call traffic, costs and profitability with NEON SOFT powerful monitoring tools.
Would you like a demo or more details on how NEON SOFT can streamline your telecom billing?
