In today’s digital world, attending concerts, games, and live events has never been easier — especially with online platforms like Ticketmaster. One of the most common concerns among ticket buyers is ensuring proper delivery, particularly via email. Whether you’re new to the platform or just need a refresher, this guide will walk you through how to get Ticketmaster to email your tickets, why email delivery matters, and how to troubleshoot if issues arise.
Why Opt for Email Delivery from Ticketmaster?
Before diving into the “how-to,” it’s important to understand why many choose to get Ticketmaster to email your tickets:
- Convenience: Email tickets are accessible from anywhere.
- Backup: If you lose access to the app, you can still retrieve tickets from your inbox.
- Printable: PDF email tickets can be printed if you prefer hard copies.
- Transferable: Easier to send to friends or family if plans change.
How to Get Ticketmaster to Email Your Tickets: Step-by-Step
If you’re asking, “how to get Ticketmaster to email?”, here is the detailed process you can follow:
Step 1: Log In to Your Ticketmaster Account
Go to ticketmaster.com or open the Ticketmaster app. Use your registered email and password to sign in.
Step 2: Access “My Tickets” Section
Once logged in:
- Navigate to your profile.
- Click on “My Tickets.”
- Select the event for which you purchased tickets.
Step 3: Review Ticket Delivery Options
If you’ve already purchased your tickets:
- Under the ticket details, check the “Delivery Method.”
- If it’s set to “Mobile Entry” or “Will Call,” you may not automatically receive an email with the PDF.
Step 4: Change or Request Email Delivery
If email delivery is available:
- Look for the “Edit Delivery” option.
- Select “Email (PDF)” or “Standard Email Delivery.”
- Save your changes.
If that option isn’t visible, it may not be available for your specific event.
Step 5: Resend Tickets via Email
If you didn’t receive the email:
- Click “Resend Tickets” in the ticket details.
- Confirm the email address linked to your account.
- Hit “Send.”
You’ll usually get the PDF ticket within a few minutes.
How to Ensure You Receive Ticketmaster Emails
If you’re wondering why your tickets haven’t arrived, the issue might be with your email provider. Here’s how to fix it:
- Check Your Spam or Junk Folder
- Search “Ticketmaster” in your email.
- Sometimes automated emails get filtered incorrectly.
- Add Ticketmaster to Your Safe Sender List
- Whitelist Ticketmaster email addresses like:
- noreply@ticketmaster.com
- customer_support@ticketmaster.com
- Use a Primary Email Address
- Avoid using a secondary or work email where security settings may block external emails.
- Verify Email in Ticketmaster Account Settings
- Go to your profile.
- Check that your email address is spelled correctly.
Get Ticketmaster to Email Your Tickets for Different Events
Depending on the type of event, email delivery settings might vary:
Concerts
- Most allow PDF or email delivery.
- If it’s a mobile-only event, you won’t get a PDF, but you can still access a QR code via the app.
Sports Games
- NFL, NBA, and MLB events often use mobile-only for security. Email PDF may not be an option.
Broadway or Theater
- Frequently offer print-at-home (PDF) email ticket delivery.
Check your event confirmation email for details.
How to Contact Ticketmaster If You Didn’t Get Your Email Tickets
Sometimes, even if you follow all the steps, tickets still don’t arrive. Here’s how to get Ticketmaster to email your tickets by contacting support:
Use Live Chat
- Visit the Help Center on the Ticketmaster site.
- Choose “Contact Us” and select live chat.
Submit a Ticket
- Click “Email Support” or “Submit a Request.”
- Include your order number, event name, and email address.
Use Social Media
- Tweet or message @Ticketmaster on Twitter/X or Facebook for faster responses.
Frequently Asked Questions (FAQs)
Q1: Can Ticketmaster email tickets after I selected mobile delivery?
A: Sometimes, yes. Log in and check if the “Change Delivery Method” option is available.
Q2: How long does it take to get tickets via email?
A: Typically within 5–15 minutes after purchase, unless delayed by the event organizer.
Q3: Can I get PDF tickets if the event is mobile-only?
A: No. Mobile-only events require entry via the app or digital wallet.
Q4: What should I do if the event is today and I still don’t have my tickets?
A: Visit the box office with your ID and purchase confirmation, or use Ticketmaster’s live chat for emergency assistance.
Troubleshooting: Still Can’t Get Ticketmaster to Email Your Tickets?
If you’ve tried all standard methods and still don’t have your tickets:
- Log out and back in. Sometimes a simple refresh helps.
- Use a different device. Try checking from a desktop instead of your phone.
- Clear your browser cache. Older cookies may cause display issues.
- Use the Ticketmaster App. Download your tickets directly if email fails.
Best Practices to Always Get Your Tickets on Time
- Always use a valid, frequently checked email.
- Purchase tickets from your own account, not a friend’s.
- Double-check event delivery options before purchase.
- Don’t delete confirmation emails. They may contain alternate access options.
Final Thoughts: How to Get Ticketmaster to Email Your Tickets in 2025
Whether you’re preparing for a once-in-a-lifetime concert or a local sports match, knowing how to get Ticketmaster to email your tickets gives you peace of mind. Email delivery remains a reliable, secure, and convenient option when available.
Now that you know how it works, keep an eye on your inbox — and enjoy the show!
